(no subject)

Well. Spent my entire day yesterday dealing with an ugly situation that has, finally, with the influence of my mother, resolved itself happily.

There will, however, be unhappy letters. Angry letters, even.

Essentially, last October, I booked a return ticket that took me from Canada to England in December and from England to Canada in July with Travelocity. I lost my confirmation email and, after searching high and low for either the print out or the electronic copy of the email, decided to call both Travelocity and the airline I was supposed to be booked on.

The airline told me I was not booked on any flight they could see. Travelocity told me I had never made the booking.

I ended up calling four times and talking to three different people. lazlet gave me the excellent advice of getting my credit card statement, which very clearly shows the payment. When I talked to the second person, she said to fax said statement to Travelocity, and then call back. I did this. When I called back, the person I got at the help desk kept just repeating that, no, there was no record of the booking and if there was no record of the booking, it hadn't been made. I told her that repeating the same information over and over again wasn't good enough, she needed to give me something more than that.

And she said, "Well, you're doing the same thing. You're just repeating the same information over and over again."

Stroppy cow.

Anyway, my mother finally managed, by calling the airline itself and wading through tons of maybe try this scenarios, to track down my ticket. As it turns out, because my original flight was cancelled at Christmas and I was moved on to one that left a bit earlier, the two parts of the ticket became disconnected on the system.

Still, stroppy cow at Travelocity is going to get a written piece of my mind in the near future.

Now am going for a bike ride with BF. Woot!